Returns & Exchanges
At G Pen, we stand behind the quality of our vaporizers and offer a 30-day return policy for unused products in their original packaging. Please note that for hygienic reasons, used devices and accessories cannot be returned for a refund.
Initiate Your Request
Contact our customer support team or visit our online returns portal with your order number and email address to start the process.
Package Your Item
Securely place the unused G Pen device and all original accessories back into their original retail packaging to ensure safe transit.
Ship to Our Facility
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Inspection and Refund
Once our warehouse verifies the item is in new condition, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing